Shipments:

Q: Is my order shipped from the US?
A: Yes, our warehouse is located in North Wilkesboro, North Carolina. We ship same day until 4:00PM!

A: We ship packages at 4:00 PM EST. We process orders as fast as we can, and normally can process and ship your order as late as 2:30PM and ship it that day.

Q: Do you have phone support or phone ordering?

A:Yes! Our phone number is 336-407-8241


Q: Do you have free samples?

A: Not at this time.

Q: Do you have a return policy?

A: Yes. Products that have the heat seal broken can be returned for a credit on our store. There is a 25% restocking fee. In other words, if you return $100 of products, you will get a $75 credit to use on our shop. You must pay return shipping.

• More than 80% of the product must still be present to qualify for a return.
• If a product is unopened, and the original packaging and seal are not damaged, we will offer a 100% store credit on your account.
• Refused packages that are returned to us may also get a 100% store credit, or a full refund minus the shipping and handling cost.

• If for some reason you are unhappy with your purchase from us, and wish to get a refund instead of a store credit, you must contact our customer support leader: iebyers@yahoo.com

Q: Do you resell returned products?

A: No. This is against our quality assurance protocol. Returned products are discarded unless they are still sealed and the original packaging is in perfect condition.