Q: Is my order shipped from the US?
A: Yes, our warehouse is in Wilkesboro, North Carolina. We ship same day until 5:00PM!
A: We ship packages at 5:00 PM EST. We process orders as fast as we can, and normally can process and ship your order as late as 4:30 PM and ship it that day.
Q: Do you have phone support or phone ordering?
A:Yes! Our phone number is (502) 501-INDO
Q: Do you have free samples?
A: Not at this time.
Q: Do you have a return policy?
A: Yes. Products that have the heat seal broken can be returned for a credit on our store. There is a 25% restocking fee. In other words, if you return $100 of products, you will get a $75 credit to use on our shop. You must pay return shipping.
Q: Do you resell returned products?
A: No. This is against our quality assurance protocol. Returned products are discarded unless they are still sealed and the original packaging is flawless.